We ship our products anywhere in the world. All orders will be shipped within 24 business hours of being placed, unless out of stock. Orders placed after 8am on a Friday or over a weekend will be shipped on Monday. All parcels are sent out by a tracked mail service. A confirmation email with your tracking number will be sent to you once the goods have been shipped. For your convenience, please ensure someone can receive your items at the shipping address you specify.
- Australian & New Zealand Orders:
- Flat rate AUD $9 for delivery within Australia
- Orders over $99 are freight free – (order total excluding shipping costs)
- Higher rates apply for express delivery
- Allow 1-8 business days for delivery
Delivery times are based on times provided by the shipping companies. Occasionally parcels are delayed. Please allow extra time for your order to arrive and check your tracking number before contacting us.
- International Orders
- Flat rate $25 AUD for standard delivery (outside of Australia)
- Orders over $99 are freight free – (order total excluding shipping costs).
- Allow 7-15 business days for delivery but can vary depending on your country
International orders can sometimes be delayed or held up in customs. In rare cases customs delays can be up to 30 business days or more. Please allow extra time for your order to arrive, and if your order is delayed, check your tracking number and contact your local customs office before contacting us. We cannot be held liable for any shipping issues, delays or errors originating from within your country.
Customers are responsible for paying any international VAT, sales tax or customs duties. Delivery fees are subject to change without notice.
Satisfaction Guarantee: We offer a 45-day risk free money back guarantee. We know what has gone into developing our premium products and are confident that you will be satisfied with your purchase. If, however you are unhappy with your product, for any reason, we will gladly offer you a refund, minus any shipping costs. This guarantee only applies to your first order of any product or final order of a subscription and is limited to one unit per formulation. It does not apply to any subsequent additional product orders. If you purchase the complete Sharp Mind System, a part refund is not available on individual products. A return of the Sharp Mind System will constitute a return across all products should you choose to re-order individual products at a later date. There is a limit of one guarantee per product, per household. It is important to note that for best results, our products should be used in conjunction with a healthy lifestyle, including a healthy diet and regular exercise. Should you wish to return your product(s), you must use a courier service that requires a signature as we cannot refund for any items that are not received. To process a refund, please submit your request via our online form. Refunds will be processed upon receipt of the stock and managed within 72 hours. Please allow 5-10 business days for the funds to be cleared by your nominated bank. International returns may take longer depending on transit return.
Returns: Outside of our satisfaction guarantee, products can be returned or exchanged within 30 days of delivery only in the following circumstances:
- Damaged in transit
- Incorrectly shipped
- Faulty product
To process a refund, please submit your request via our online form. Refunds will be processed upon receipt of the stock and managed within 72 hours. Please allow 5-10 business days for the funds to be cleared by your nominated bank. International returns may take longer depending on transit return.